Refund policy

Return & Refund Policy — Our 30-Day Happiness Guarantee We want you and your dog to love everything you order. If something isn't right, here's how we handle it: Damaged, defective, or incorrect items. If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund — your choice. No need to ship anything back. Changed your mind. Unused, unopened items in original packaging can be returned within 30 days of delivery. Contact us for return instructions before sending anything. Once we confirm the return, we'll refund the purchase price. Return shipping costs are the customer's responsibility for change-of-mind returns. Items that can't be returned. For hygiene reasons, used grooming products and opened consumables can't be returned unless defective. Refund timing. Approved refunds are issued to your original payment method within 3–5 business days of approval. Depending on your bank, it may take an additional few days to appear on your statement. Order cancellations. Need to cancel? Contact us within 12 hours of placing your order. After that, the order may already be processing and we may not be able to stop it — but our 30-day guarantee still has you covered. How to start a return or claim. Email support@shopcalmcanine.com with your order number and a brief description (photos help for damage claims). We respond within 24 hours.